Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHIND301 Mapping and Delivery Guide
Work effectively in hospitality service
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITHIND301 - Work effectively in hospitality service |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during live service periods.It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to a range of hospitality industry settings including bars, hotels, cafes, restaurants, clubs, pubs and motels.It applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. They may work within any industry area including accommodation services, food and beverage, gaming operations and housekeeping. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for service. |
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Element: Provide service. |
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Element: Complete operational tasks. |
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Element: Complete end of shift duties. |
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